Refund policy

Effective date: 2026-05-25

This policy explains when you can return a product and how we handle refunds. Australian Consumer Law (ACL) statutory guarantees apply and are not excluded by this policy.

30-day window

You have 30 days from delivery to request a return. The day the carrier marks the parcel as delivered is day 0.

Two scenarios

Scenario A — Faulty on arrival, or major fault appears later

If the product is faulty when it arrives (broken, missing parts, doesn't match description) or develops a major fault within a reasonable period:

  • We cover return shipping (we send you a prepaid label or refund the shipping cost).
  • Choose: full refund, replacement, or repair.
  • Refund issued within 5 business days of return receipt or photo evidence (whichever is faster).
  • This is in addition to your ACL rights, major faults entitle you to a refund regardless of this policy.

Scenario B — Change of mind

If the product works fine but you don't like it or changed your mind:

  • The product must be unused and in original packaging.
  • You cover the return shipping cost to our overseas warehouse (we will give you the address when you initiate the return).
  • Any supplier restocking fee will be deducted from your refund and disclosed when you initiate the return (supplier policy subject to change; we confirm with you before processing).
  • Refund issued within 7 business days of the warehouse receiving the return.

How to start a return

Email hello@vyrastrong.com with:

  • Subject: Return — [order number]
  • Photos (especially if Scenario A — faulty)
  • Brief description of the reason

We will respond within 2 business days with next steps and the return address.

What is NOT covered

  • Returns requested more than 30 days after delivery (we cannot accept these unless you have ACL statutory guarantee grounds).
  • Products that have been used or opened (other than for Scenario A faulty inspection).
  • Damage caused by misuse, modification, or non-recommended cleaning.

Your ACL rights, preserved

This policy does not exclude or limit any rights you have under the Australian Consumer Law. Major faults entitle you to a full refund regardless of this policy.

If you believe we have not met our ACL obligations, contact us first; if unresolved, you can escalate to the ACCC at accc.gov.au or your state's consumer affairs body.

Refund method

Refunds go back to the original payment method. If that's not possible (e.g., card expired), we issue store credit or arrange an alternative.

Contact

Nidhin Tamil, operating as Vyra
Email: hello@vyrastrong.com
For return questions, subject line: "Return — [order number]"